eevip FAQ – Your Questions, Answered Fast

eevip follows standard Know Your Customer (KYC) procedures to keep the platform safe and compliant. For identity verification, you will typically need to submit a clear photo of a valid government-issued ID — this can be a Philippine passport, driver's licence, SSS card, UMID, or PhilSys national ID. You may also be asked to provide a selfie holding your ID to confirm ownership. Proof of address such as a recent utility bill or bank statement may be required for higher withdrawal limits. The verification process is usually completed within 24 hours on business days. Submitting accurate and legible documents speeds up the process significantly.

If you have forgotten your eevip password, click the "Forgot Password" link on the Login page and enter the email address linked to your account. A secure reset link will be sent to that email within a few minutes — click the link and follow the on-screen instructions to set a new password. If you do not see the email in your inbox, check your spam or junk folder before requesting another one. Make sure your new password is strong: use a mix of uppercase and lowercase letters, numbers, and at least one symbol. If you are still unable to access your account after resetting, contact [email protected] and our team will assist you promptly. Never share your password with anyone, including people claiming to be eevip staff.

No — each player is permitted to hold only one eevip account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you believe a duplicate account was created by mistake, contact [email protected] immediately so we can resolve the situation. If you have lost access to your original account, use the password reset process or reach out to our support team rather than registering again. Maintaining a single account also ensures your transaction history, bonuses, and responsible gaming limits are tracked accurately. We encourage all players to review our Terms and Conditions for full details.

Account suspensions or restrictions can occur for several reasons, including incomplete identity verification, suspected fraudulent activity, violation of our Terms and Conditions, or a self-exclusion request made through our Responsible Gaming tools. If your account has been restricted and you are unsure why, the fastest way to resolve it is to contact our support team at [email protected] with your registered email address and a brief description of the issue. Our team will review your account and respond as quickly as possible. In most cases, providing the required verification documents is all that is needed to restore full access. We take account security seriously to protect every player on the platform.

The eevip casino section features a broad selection of live dealer games and table game classics. You can play live baccarat, blackjack, roulette, and sic bo with real dealers streamed in high definition, giving you the feel of a physical casino from the comfort of your home or mobile device. Game shows and specialty titles are also available for players who want something different from the standard table game experience. All games are provided by reputable software suppliers and are regularly audited for fairness. Visit the Casino page to browse the full game library and find your preferred table. New games are added regularly, so there is always something fresh to explore.

Slot games on eevip use a Random Number Generator (RNG) to determine the outcome of every spin, ensuring that results are completely random and fair. Each slot title has a published Return to Player (RTP) percentage, which indicates the theoretical long-term payout rate — higher RTP slots generally return more to players over time. Winnings from slot games are credited to your eevip account balance instantly after each winning spin. You can then use that balance to continue playing or withdraw it to your preferred payment method at any time. The Slot Game page lists all available titles along with their features, paylines, and bonus rounds. Always check the game's paytable before playing to understand the winning combinations and special features.

If your internet connection drops during a live bet or casino game session, eevip's system will continue to process the round or bet based on the state of play at the time of disconnection. For sports bets that were already confirmed before the disconnection, the bet remains valid and will be settled according to the final result of the event. For live casino games, most providers have a reconnection feature that allows you to rejoin the table and see the outcome of the round you were participating in. If you believe a disconnection caused an error in your account balance or bet settlement, contact [email protected] with the relevant game or bet details and our team will investigate. We recommend using a stable mobile data or Wi-Fi connection when playing live games to minimise interruptions.

eevip is committed to promoting safe and responsible gaming for all players in the Philippines. We offer a range of tools to help you stay in control of your gaming activity, including deposit limits, session time reminders, and self-exclusion options. Deposit limits allow you to set a maximum amount you can deposit over a daily, weekly, or monthly period, helping you manage your budget. Session time reminders notify you when you have been playing for a set amount of time, encouraging regular breaks. If you feel that gaming is negatively affecting your life, you can request a temporary or permanent self-exclusion through our Responsible Gaming page. We encourage all players to use these tools proactively and to reach out to [email protected] if they need additional assistance.

The minimum age to register and play on eevip is 21 years old, in accordance with Philippine gaming laws and regulations. Age verification is a mandatory part of the account registration and KYC process — you will be required to provide a valid government-issued ID that confirms your date of birth. Any account found to belong to a person under the age of 21 will be immediately suspended and any funds held in the account will be handled in accordance with our Terms and Conditions. We take our responsibility to prevent underage gambling very seriously and have multiple safeguards in place to enforce this policy. If you are aware of a minor attempting to use the platform, please report it to [email protected] immediately. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites.

If you wish to permanently close your eevip account, send a request to [email protected] from your registered email address stating that you would like your account permanently closed. Our team will process your request, ensure any remaining balance is returned to you via your verified payment method, and confirm the closure in writing. Before submitting a closure request, consider whether a temporary self-exclusion or deposit limit adjustment might better suit your needs — these options are available through our Responsible Gaming page and can be reversed if your circumstances change. Permanent account closure is irreversible and your username cannot be reused. We recommend downloading any transaction history you may need for your records before requesting closure. Our team handles all closure requests with care and without judgement.